Reception, Origin health Group, Cheltenham

Frequently Asked Questions


Find answers to the most common Origin Health Group questions.

Origin Health Group, Cheltenham

General FAQs


What is osteopathy?

Osteopathy is a holistic, hands-on therapy that focuses on how the body’s structure influences its overall function and health.

At Origin Health Group, our osteopaths use a range of evidence-based manual
techniques — including joint mobilisation, soft tissue release, and gentle manipulation — to reduce pain, restore mobility, and support your body’s natural healing processes.

Our approach doesn’t just treat symptoms; it identifies and addresses the root causes of pain or dysfunction, helping you move and feel better for the long term.

What conditions do you treat?

We help with a broad range of musculoskeletal and movement-related conditions. Common issues include:

– Back and neck pain, including sciatica
– Shoulder, hip, knee, and foot pain
– Muscle tightness and joint stiffness
– Postural strain and repetitive-use injuries
– Sports and work-related injuries
– Headaches and jaw (TMJ) pain
– Pregnancy-related and postnatal discomfort

Our goal is always to restore balance, improve function, and support you in maintaining an active, pain-free lifestyle.

What can I expect at my first appointment?

Your first visit begins with a detailed consultation where your osteopath will take a full medical history and discuss your current symptoms.
A physical assessment follows, which may include movement tests and postural checks to identify underlying causes.

Once your assessment is complete, your osteopath will explain their findings, outline a treatment plan, and, if appropriate, begin treatment during your first session. You’ll leave with a clear understanding of what’s going on and practical advice to support your recovery between appointments.

Is treatment safe?

Yes — osteopathic treatment at Origin Health is safe, gentle, and delivered by highly trained professionals.
All our osteopaths are fully qualified and registered with the General Osteopathic Council, ensuring they meet the highest clinical and ethical standards.

We combine traditional manual therapy with modern techniques such as shockwave therapy, kinesiology taping, and rehabilitation exercise programs to achieve effective, evidence-based results.

Do I need a referral to see you?

No referral is required. You can book an appointment directly online or by calling our clinic.
However, we’re happy to collaborate with your GP, physiotherapist, or other healthcare professionals to ensure your care is fully integrated.

How many sessions will I need?

That depends on your condition, its severity, and how your body responds to treatment.
Some people feel significant improvement after just one or two sessions, while others with long-term or complex issues may benefit from a structured treatment plan over several visits.

Your osteopath will discuss what to expect during your first appointment and review your progress regularly to ensure you’re getting the best results possible.

Can children or older adults receive osteopathic care?

Absolutely. Osteopathy is safe and effective for people of all ages — from babies and growing children to older adults.
Our practitioners adapt every technique to suit the individual’s age, condition, and comfort level, ensuring gentle, appropriate care throughout every stage of life.

Is treatment covered by health insurance?

Yes, if you have private health insurance with:

BUPA · Aviva · Vitality · WPA

Most of our osteopaths are recognised providers with these insurers.
When booking, please let us know if you’ll be using your medical insurance and bring your membership and authorisation number to your first session.

What should I wear to my appointment?

We recommend wearing comfortable, loose-fitting clothing that allows you to move freely. Depending on the area being assessed or treated, you may be asked to remove some layers.
If you have any concerns, just let your osteopath know — your comfort and privacy are always our priority.

What facilities are available at Origin Health Group?

Our Cheltenham clinic offers a welcoming, accessible, and well-equipped environment, including:

– Disabled access throughout the building
– Free on-site parking for patients
– A bright, comfortable reception area with friendly staff
– Modern treatment rooms designed for privacy and relaxation

We aim to make every visit as convenient and stress-free as possible — from easy parking to a warm welcome at reception.

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Additional FAQs


How quickly can I be seen?

We aim for fast access — especially if you’re in pain. Once you book, we’ll arrange a time with a qualified practitioner as soon as possible.
You don’t need to wait weeks to get help.

What’s the difference between osteopathy and physiotherapy (and which do I
need)?

Osteopathy:
Focuses on whole-body alignment, hands-on manipulation, and soft-tissue techniques — looking at how your body systems interact.
Our principals have sports backgrounds and use advanced techniques tailored to your needs.

Physiotherapy:
Focuses more on movement, exercise-based rehabilitation, and restoring strength and function post-injury or surgery.
Our physiotherapist has significant NHS orthopaedic experience.

At your first visit, we’ll assess your situation and recommend the best path (or combination) to achieve results quickly.

What are your prices?

Here are some sample prices (exact cost may vary by practitioner and session length):

Osteopathy: Initial (45 mins) — ~£85 | Follow-up (30 mins) — ~£70
Physiotherapy: Initial — ~£70 | Follow-up — ~£63
Sports/Therapeutic Massage: 30 mins — ~£40 | 60 mins — ~£60
Shockwave Therapy: ~£90 per session

If you’re unsure which service you need or what the cost will be, just ask — we’ll always be clear upfront.

Do I need a GP referral?

No — you can book directly with us. Whether it’s your first injury, a recurring pain, or you’re not sure what’s going on, we’ll assess and guide you. We also work closely with private GPs and consultants where needed.

What about injections (joint injections)?

Yes, we offer advanced treatments such as corticosteroid and hyaluronic acid injections for inflamed or arthritic joints, where appropriate.
We’ll assess your condition, discuss options (benefits, risks, and alternatives), and create a tailored plan — with no pressure.

How quickly will I feel better?

It depends on your condition. Acute pain often improves quickly, while longer-standing or complex issues may take time. Many patients report relief within the first few sessions. Your practitioner will set realistic expectations and a clear timeline for your recovery.

Why should I choose Origin Health Group?

– Multi-disciplinary team of experienced professionals working together
– Focus on treating the root cause — not just symptoms
– Use of advanced techniques (shockwave, dry-needling, rehabilitation)
– Experience working with elite athletes — same high standards for every client
– Clear pricing, direct booking, and convenient access

I still have questions — what if I’m not sure which service I need?

We’re here to help. Book an initial assessment and our team will:

– Guide you through your options
– Answer your questions in plain English
– Create a plan that suits you and your goals

Private GP/Consultant Service, Origin Health, Cheltenham

Visit

Our Cotswolds location is open:

Monday: 9:00am-6:00pm
Tuesday: 8:00am-8:00pm
Wednesday: 9:00am-7:00pm
Thursday: 8:00am-8:00pm
Friday: 8:00am-6:00pm
Saturday: 8:00am-4:00pm

Damson Barn Units 1-2,
Elkstone Studios,
Elkstone,
Cheltenham,
GL53 9PQ